Win-Back Tool
Bring quiet customers back.
Re-engage customers who have not visited for a while with a timely reason to return.
- Reactivates inactive customers
- Creates a timely return incentive
- Reduces silent customer loss
Practical retention tools
Marketing tools built to influence the next customer visit.
From winning back inactive customers to strengthening repeat habits, our tools help businesses turn loyalty strategy into measurable customer behaviour.
Designed through consultancy. Activated through technology.
The tools
Turn loyalty strategy into customer action.
These tools do more than issue points or rewards. They give the right customer, at the right moment, a reason to come back.
Slow Day Tool
Turn quieter days into reasons to visit.
Encourage customers to visit on the days your business needs additional traffic most.
- Supports quieter trading days
- Shifts customer visits more evenly
- Creates demand without permanent discounting
Happy Hour Tool
Create demand during quieter hours.
Use targeted loyalty incentives to increase customer activity during selected periods of the day.
- Improves off-peak traffic
- Encourages time-specific visits
- Makes unused capacity more productive
VIP Recognition Tool
Recognise the customers who matter most.
Give frequent and high-value customers a clear reason to maintain their relationship with your brand.
- Recognises valuable customers
- Strengthens long-term loyalty
- Encourages continued repeat behaviour
Streak Builder
Turn repeat visits into a habit.
Encourage customers to build momentum by rewarding consistent visit behaviour.
- Builds visit frequency
- Reinforces customer habits
- Creates short-term momentum
Come Back Soon Tool
Make the reward the start of the next visit.
Encourage customers to return shortly after completing or redeeming a loyalty reward.
- Shortens the time between visits
- Prevents post-reward disengagement
- Starts the next loyalty cycle sooner
Almost There Reminder
Help customers complete what they started.
Remind customers when they are close to earning a reward and give them a reason to make the final visit.
- Increases reward completion
- Re-engages customers with visible progress
- Converts unfinished cards into visits
Birthday Engagement Tool
Turn personal moments into meaningful visits.
Create a relevant reason for customers to engage with the brand around their birthday.
- Creates timely personal engagement
- Encourages celebratory visits
- Strengthens the emotional relationship
Personalised loyalty marketing
Respond to customer behaviour at the moment it matters.
The Loyalty Automation Builder helps businesses create personalised responses to important customer moments — from the first visit to inactivity, milestones and reward completion.
Explore Loyalty Automation- Welcome a new loyalty member with an immediate reason to return.
- Recognise customers when they reach an important visit milestone.
- Re-engage customers before the relationship becomes inactive.
- Encourage another visit after a customer earns a reward.
- Create targeted incentives for selected days or customer behaviours.
How we use them
The right tool starts with the right strategy.
We first identify the customer behaviour the business needs to change. We then select, configure and measure the growth tool most likely to influence that behaviour.