Overall Loyalty Health Score
A 0–100 score with a plain-language level: Critical gaps, Developing, Established or Advanced.
AI Loyalty Health Check
How healthy is your customer loyalty strategy?
Answer a series of practical questions and receive a personalised assessment of your loyalty programme, retention activity and growth opportunities.
- Takes approximately 10 minutes
- Personalised loyalty assessment
- Six performance dimensions
- Practical recommendations
- No credit card required
Built from real-world loyalty programme experience and supported by AI.
What you’ll receive
A scored diagnostic, not a generic quiz.
Six dimensions
Programme design, customer engagement, reward economics, retention, measurement and automation readiness.
Practical next steps
Priority gaps, up to three matching Loyalty Growth Tools, and a 30/60/90-day roadmap.
AI-assisted analysis built on a practical loyalty consulting framework. This assessment provides an initial diagnostic and does not replace a full review of customer, transaction and programme data.
If you already know you need a deeper review, see the Loyalty Audit or book a consultation.
FAQ
Loyalty programme assessment, answered
What is the AI Loyalty Health Check?
A structured conversation that scores six parts of your loyalty approach — programme design, engagement, reward economics, retention, measurement and automation readiness. You receive a personalised diagnostic and practical next steps. It is an initial assessment, not a full audit of customer and transaction data.
How long does it take?
Most operators finish in around ten minutes. One question appears at a time. You can pause and continue later on the same device.
Does AI decide the scores?
No. Scores are calculated from your answers against a fixed consulting framework. AI is used only to explain the findings in clear language and to match relevant Loyalty Growth Tools. It does not change the numbers.
Who is it for?
Owners, operators and commercial leads in hospitality, retail, cafés, hotels, quick service and multi-site groups — whether you already run a programme or are deciding what to put in place.
What happens after the report?
You can print the report and, if you wish, book a complimentary session to review the results with a loyalty consultant. There is no software pitch and no credit card.