Help customers complete what they started.

Remind customers when they are close to earning a reward and give them a reason to make the final visit.

Many customers begin a loyalty journey and stop just short of the reward. Progress is forgotten, the card sits unfinished and the business loses a visit that was already almost earned.

When this helps

This helps when cards or balances stall one or two visits from completion. Progress is already visible; the customer simply needs a timely reminder before the unfinished journey goes cold.

A retail loyalty card that is one stamp short can prompt the shopper with a reason to complete the visit this week, rather than leaving the card in a drawer.

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What it helps the business do

Increases reward completion
Re-engages customers with visible progress
Converts unfinished cards into visits

The tool is selected after we understand the commercial challenge and the customer behaviour that needs to change. It is then launched as part of the customer experience and reviewed against the result.

Other growth tools

Win-Back Tool

Bring quiet customers back.

Re-engage customers who have not visited for a while with a timely reason to return.

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Slow Day Tool

Turn quieter days into reasons to visit.

Encourage customers to visit on the days your business needs additional traffic most.

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Happy Hour Tool

Create demand during quieter hours.

Use targeted loyalty incentives to increase customer activity during selected periods of the day.

Explore Happy Hour