Win-Back Tool
Bring quiet customers back.
Re-engage customers who have not visited for a while with a timely reason to return.
Explore Win-BackPractical retention tool
Streak Builder
Turn repeat visits into a habit.
Encourage customers to build momentum by rewarding consistent visit behaviour.
A single return visit is useful. A pattern of visits is more valuable. Without a reason to keep the rhythm going, customers often come back once and then leave a long gap before the next occasion.
When this helps
This helps when customers do return, but not often enough for the economics of the programme to work. It is for building a short run of visits, not for inventing a relationship that is not there.
A lunchtime hospitality brand can reward three visits in a fortnight, so the second and third occasions feel like a continuation rather than a new decision.
What it helps the business do
- Builds visit frequency
- Reinforces customer habits
- Creates short-term momentum
The tool is selected after we understand the commercial challenge and the customer behaviour that needs to change. It is then launched as part of the customer experience and reviewed against the result.
Other growth tools
Slow Day Tool
Turn quieter days into reasons to visit.
Encourage customers to visit on the days your business needs additional traffic most.
Explore Slow DayHappy Hour Tool
Create demand during quieter hours.
Use targeted loyalty incentives to increase customer activity during selected periods of the day.
Explore Happy Hour